About the experience
What can I expect from the event?
ENJOY THE PANORAMIC VIEWS.
Where is the experience located?
It is located at La Isla II Entertainment Village in the Hotel Zone of Cancún.
Does the experience take place indoors or outdoors? Is it air-conditioned?
Sky Wheel: It is outdoors and the cabins are climate-controlled.
How long does the experience last?
Sky Wheel: Approximately 13 to 15 minutes.
Will food and drinks be available for purchase on site?
Drinks only.
Is parking available?
The plaza has parking available.
Is there a dress code?
N/A
Will there be interaction with performers?
N/A
Will there be merchandise for sale?
N/A
About tickets
Where can I get tickets?
On the Fever app, available on Google Play and the Apple Store, and on the Fever website: https://feverup.com/ and at box offices. Can I buy tickets at the box office on the same day?
YES
Can I transfer my tickets to someone else?
Yes, as long as they present their tickets when entering the attraction.
Do I need to print my ticket?
It is not necessary; you can show it directly from your mobile device at the entrance.
I can't find my ticket. What should I do?
You can find your ticket in the "Tickets" section of the Fever app (you can download it on the Apple App Store or Google Play). Remember to log in using the same login method you used to make the purchase. You will also find your QR code in the purchase confirmation email. If you still can't find it, go here: https://support.feverup.com/hc/es/articles/38357774142356-No-encuentro-mi-ticket Can I change the date of my ticket? Are refunds allowed?
No
Can I make a group booking?
Yes.
Do you offer press accreditation?
NO
About event access
Do I need to arrive at the start of my scheduled session?
N/A
Accepted minutes of delay:
N/A
Can I bring animals? Are service dogs allowed?
YES (upon presentation of an emotional support certificate)
Is the venue accessible for reduced mobility?
YES
What items are prohibited during the experience?
FOOD AND ALCOHOLIC BEVERAGES,
Do you offer tickets for carers?
NO
Is the experience accessible for deaf or visually impaired people?
YES, BUT IT IS NOT RECOMMENDED.
Will there be strobe lights?
NO
Will seating be available? Can I sit during the experience/exhibition?
NO
Will restrooms be available on site?
NO, ONLY THOSE IN THE PLAZA.
Can I take photos or record the experience?
YES
Will there be a Lost & Found section?
YES
Will there be a coat check available?
NO
Is there an age requirement?
YES (MINORS UNDER 18 MAY NOT RIDE UNLESS ACCOMPANIED BY AN ADULT)
Will there be an audio guide?
NO